Offering web marketing and online lead generation services is not part of the A-list call centers brochures only. Medium and small scale BPO units are also providing these services. Tapping the online market is something that every business firm would like to do. In fact, for B2B marketing, online efforts are more necessary than offline ones. Business heads are less likely to contact your BPO service unit if you are just relying on the phone calls that secretaries receive. You have to try out more professional ways of conducting business. You have to use emails, brochures, websites and other promotional material. For that to happen, you will need writers. No prizes for guessing that business process outsourcing units are hiring writers by the dozens to get their copies in order.
All the services mentioned here do fall under telemarketing and you’ve probably heard some negative comments about this industry. However, work is being done to clear the name. Besides, using a good call centers near Tijuana, Baja California has been known to yield positive results in the business world, even those nearing bankruptcy have been brought back on their feet. Sure, people might say that it’s a pain to have people call them without notice, to have people call them at the most inappropriate time, but that’s why you’re doing B2B telemarketing. You’re not calling people’s houses, you’re contacting other businesses which means you’re operating during normal working hours and of course, they’re your target market. The upside of the whole thing is that it gets you what you need: sales and information.
Do not make false promises to a caller. Telling a customer what are calling to hear may not be the best idea. Telling them that their problem will be resolved by an hour is not a good idea when you know it won’t be. Increasing their expectations will only make them bitter when you cant live up to the promises you have made. The last thing you want when you are a customer service representative is for your customer to feel badly about you.
Some order taking call centers offer business customers very limited options. They may require that you conform to a standard order form as determined by them. Standard order forms may not work well with the kinds of products you deal in.
However, life has come full circle for me. I am now working in the same building, with one important difference. Just as I did before, I am sitting at a computer in a little cubicle. The difference is that this time I do not have to answer the phone. I will only be doing data entry work, which delights me to no end.
Another thing I enjoy is smelling the sweet flowers in the neighborhoods, people watching, and seeing the interesting architecture. In one area there are houses that come to a point angle, not a flat front. I guess so they can have more house on the small space.
And if you want to get a steady paycheck, you can look for collection companies that hire people to work out of their homes. This is a very easy way to make some cash.